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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if the earbuds are unstable and easy to fall off?
This product is not a professional sports earbud, and there is a risk of being thrown out during intense sports. It is not recommended that you wear earbuds during intense sports. If the earbuds are unstable or easy to fall off when wearing them normally, please operate in the following ways:
a) Please wear the earbuds correctly, earbuds are marked with "R", "L". "R" stands for right, "L" stands for left.
b) You can try to slightly adjust the wearing angle of the earbuds or the depth of insertion into the ear canal to improve it, so as to ensure that the earbuds fit the ear canal.
c) Choose the suitable ear cap, S/M/L, you can choose different size for the right and left ears.