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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if I can't find my earbuds on the pairing list of my device to make connection for the first time?
a) Set the earbuds into Pairing Mode. The earbud LED indicators flash in blinking blue when the earbuds enter the pairing mode.
b) Turn off the Bluetooth function of your device, and turn it on again.
c) Try to restart the earbuds.
d) Try to reset the earbuds.